Contact

At CharmVerse, every customer matters. We are committed to providing professional, friendly, and responsive customer support throughout every stage of your shopping experience. Whether you have questions before placing an order, need assistance after delivery, or simply want to learn more about one of our collections, our dedicated support team is always ready to help.

We understand that online shopping should be simple, secure, and enjoyable. That is why we work hard to provide clear communication, timely responses, and practical solutions whenever assistance is needed. Our goal is not only to deliver beautiful accessories but also to deliver exceptional customer care.

Customer Support

For all inquiries, please contact us by email:

Email: support@CharmVerse.store

We strive to respond to most emails within 24–48 business hours. During weekends, public holidays, or busy promotional periods, response times may occasionally be slightly longer, but every inquiry receives careful attention from our support specialists.

To help us assist you more efficiently, please include the following information whenever applicable:

  • Your full name
  • Your order number
  • The email address used to place your order
  • A detailed description of your question or concern
  • Photos of the product or packaging if reporting damage or defects

Providing complete information allows us to review your request more quickly and offer the most appropriate solution.

Business Address

CharmVerse
2860 Av. Ekers
Montréal, QC H3S 1E3
Canada

Please note that this address is provided for business correspondence only. Products should not be returned to this location unless you have received official return authorization and shipping instructions from our customer support team.

Telephone

Phone: (905) 238-8080

Telephone support is available for general customer inquiries. For requests involving returns, damaged products, warranty concerns, or order verification, email is recommended since photographs and supporting documents may be required.

We're Here to Help

Our support team can assist with:

  • Product information
  • Order confirmation
  • Shipping updates
  • Tracking assistance
  • Delivery questions
  • Returns and exchanges
  • Refund requests
  • Replacement requests
  • Damaged or defective products
  • Missing or incorrect items
  • General shopping assistance

Every inquiry is handled with professionalism, respect, and genuine care.

Shipping Information

CharmVerse proudly offers:

  • Free Worldwide Shipping
  • Order Processing: 1–3 Business Days
  • Estimated Delivery: 7–10 Business Days

Delivery estimates may vary depending on customs procedures, carrier operations, destination country, weather conditions, and other factors beyond our control. If your shipment appears delayed, please contact us and we will gladly assist in tracking your package.

Returns & Refunds

Customer satisfaction is extremely important to us. If you experience any issues with your purchase, please contact us before returning any product.

Our store offers:

  • 30-Day Return Policy
  • Free Approved Returns
  • Refunds to Original Payment Method
  • Replacement Options for Eligible Orders

Our team will guide you through every step of the return process to make it as smooth and convenient as possible.

Privacy & Security

Your privacy is important to us. All personal information shared with CharmVerse is handled responsibly and securely. Information is used only for order processing, customer service, shipping, fraud prevention, and communication related to your purchases.

We will never request sensitive payment information such as complete credit card numbers or account passwords through email.

Thank You

Thank you for choosing CharmVerse.

Since 2022, we have remained committed to offering thoughtfully designed accessories paired with dependable customer service and a seamless shopping experience. We truly appreciate every customer who visits our store, and we look forward to serving you with products that add a touch of elegance and personality to everyday life.

If you have any questions before, during, or after your purchase, please don't hesitate to reach out. Our team is always happy to help and looks forward to making your experience with CharmVerse enjoyable from beginning to end.

At CharmVerse, every customer matters. We are committed to providing professional, friendly, and responsive customer support throughout every stage of your shopping experience. Whether you have questions before placing an order, need assistance after delivery, or simply want to learn more about one of our collections, our dedicated support team is always ready to help.

We understand that online shopping should be simple, secure, and enjoyable. That is why we work hard to provide clear communication, timely responses, and practical solutions whenever assistance is needed. Our goal is not only to deliver beautiful accessories but also to deliver exceptional customer care.

Customer Support

For all inquiries, please contact us by email:

Email: support@CharmVerse.store

We strive to respond to most emails within 24–48 business hours. During weekends, public holidays, or busy promotional periods, response times may occasionally be slightly longer, but every inquiry receives careful attention from our support specialists.

To help us assist you more efficiently, please include the following information whenever applicable:

  • Your full name
  • Your order number
  • The email address used to place your order
  • A detailed description of your question or concern
  • Photos of the product or packaging if reporting damage or defects

Providing complete information allows us to review your request more quickly and offer the most appropriate solution.

Business Address

CharmVerse
2860 Av. Ekers
Montréal, QC H3S 1E3
Canada

Please note that this address is provided for business correspondence only. Products should not be returned to this location unless you have received official return authorization and shipping instructions from our customer support team.

Telephone

Phone: (905) 238-8080

Telephone support is available for general customer inquiries. For requests involving returns, damaged products, warranty concerns, or order verification, email is recommended since photographs and supporting documents may be required.

We're Here to Help

Our support team can assist with:

  • Product information
  • Order confirmation
  • Shipping updates
  • Tracking assistance
  • Delivery questions
  • Returns and exchanges
  • Refund requests
  • Replacement requests
  • Damaged or defective products
  • Missing or incorrect items
  • General shopping assistance

Every inquiry is handled with professionalism, respect, and genuine care.

Shipping Information

CharmVerse proudly offers:

  • Free Worldwide Shipping
  • Order Processing: 1–3 Business Days
  • Estimated Delivery: 7–10 Business Days

Delivery estimates may vary depending on customs procedures, carrier operations, destination country, weather conditions, and other factors beyond our control. If your shipment appears delayed, please contact us and we will gladly assist in tracking your package.

Returns & Refunds

Customer satisfaction is extremely important to us. If you experience any issues with your purchase, please contact us before returning any product.

Our store offers:

  • 30-Day Return Policy
  • Free Approved Returns
  • Refunds to Original Payment Method
  • Replacement Options for Eligible Orders

Our team will guide you through every step of the return process to make it as smooth and convenient as possible.

Privacy & Security

Your privacy is important to us. All personal information shared with CharmVerse is handled responsibly and securely. Information is used only for order processing, customer service, shipping, fraud prevention, and communication related to your purchases.

We will never request sensitive payment information such as complete credit card numbers or account passwords through email.

Thank You

Thank you for choosing CharmVerse.

Since 2022, we have remained committed to offering thoughtfully designed accessories paired with dependable customer service and a seamless shopping experience. We truly appreciate every customer who visits our store, and we look forward to serving you with products that add a touch of elegance and personality to everyday life.

If you have any questions before, during, or after your purchase, please don't hesitate to reach out. Our team is always happy to help and looks forward to making your experience with CharmVerse enjoyable from beginning to end.