Terms of service
Last updated: July 24, 2026
These Terms of Service govern your access to and use of CharmVerse.store, including all pages, features, content, products, services, communications, and transactions made available through our online store.
Throughout these Terms, the words “CharmVerse.store,” “we,” “us,” and “our” refer to the operator of CharmVerse.store. The words “you,” “your,” “customer,” and “user” refer to any person who visits the website, creates an account, submits information, communicates with us, or purchases products through the store.
Please read these Terms carefully before accessing or using our website. By visiting CharmVerse.store, submitting an order, or using any part of the website, you agree to be bound by these Terms of Service and by any policies incorporated into them by reference.
If you do not agree with these Terms, you should not access the website, create an account, or place an order.
Shopify allows merchants to publish Terms of Service and other store policies through the Shopify administration area, but each merchant remains responsible for reviewing its own published policies and ensuring that they are appropriate for its business and legal obligations. This document should therefore be reviewed by a qualified legal professional before publication, particularly where CharmVerse.store sells internationally.
1. Store Information
CharmVerse.store is an online retail store offering keychains, bag charms, decorative accessories, DIY components, fashion accessories, gift items, and other related products.
Our contact information is:
CharmVerse.store
2860 Av. Ekers
Montréal, Québec H3S 1E3
Canada
Email: support@CharmVerse.store
Telephone: (905) 238-8080
Questions regarding these Terms should be sent to the email address above.
2. Acceptance of These Terms
By accessing or using CharmVerse.store, you confirm that you have read, understood, and agreed to these Terms.
You also agree to comply with:
Our Return and Refund Policy
Our Shipping Policy
Our Privacy Policy
Our Contact Information page
Our Legal Notice
Any product-specific instructions, warnings, restrictions, or conditions shown on the relevant product page
Any additional terms displayed during checkout
These documents form part of the agreement between you and CharmVerse.store.
If a provision in another published policy conflicts with these Terms, the more specific provision will normally apply to the relevant subject. Mandatory consumer rights always take priority where applicable law does not permit them to be waived.
3. Eligibility to Use the Store
You may use this website only if you are legally capable of entering into a binding agreement in your jurisdiction.
If you are under the age of majority where you live, you may use the store only with the involvement and authorization of a parent or legal guardian.
By placing an order, you represent that:
You are authorized to use the payment method submitted
The information you provide is accurate and complete
You are purchasing for lawful personal or permitted business purposes
You are not using the website in violation of any applicable law
You are not prohibited from purchasing or receiving the products ordered
We may decline or cancel access or transactions where we reasonably believe that these requirements have not been satisfied.
4. Changes to These Terms
We may update these Terms from time to time to reflect changes in our products, operations, website features, payment methods, fulfillment processes, legal requirements, or commercial practices.
The latest version will be posted on this page with an updated revision date.
Your continued use of the website after revised Terms are published constitutes acceptance of those revisions, to the extent permitted by law. However, changes will not normally be applied retroactively to completed transactions where doing so would unfairly reduce rights already granted to you.
You should review these Terms periodically.
5. Website Access and Availability
We aim to keep CharmVerse.store accessible and functioning reliably, but continuous or uninterrupted availability cannot be guaranteed.
We may temporarily restrict, suspend, modify, or discontinue any part of the website for reasons including:
Maintenance
Technical updates
Security concerns
System failures
Platform changes
Product updates
Legal requirements
Events beyond our reasonable control
We are not responsible for temporary unavailability caused by internet service providers, hosting providers, payment processors, Shopify, carriers, cybersecurity incidents, or other third-party systems, except where liability cannot legally be excluded.
6. Product Information
We make reasonable efforts to present product descriptions, dimensions, materials, features, colours, quantities, and images accurately.
However, product appearance may vary slightly because of:
Screen and display settings
Lighting conditions
Photography
Manufacturing batches
Handmade or handcrafted characteristics
Material texture
Minor measurement differences
Product updates
Packaging changes
Images may include props or styling objects that are not included with the purchased product. The contents of an order are determined by the written product description, selected variation, quantity, and confirmation shown during checkout.
Customers are responsible for reviewing product descriptions, dimensions, material information, quantities, and compatibility before ordering.
Minor variations that do not substantially affect the product’s function or advertised character are not automatically considered defects.
7. Product Availability
All products are subject to availability.
Adding an item to your cart does not reserve it. A product may become unavailable before checkout or before fulfillment is completed.
If an item becomes unavailable after your order is placed, we may:
Offer a comparable replacement with your approval
Remove the unavailable item and refund the relevant amount
Cancel and refund the affected order
Contact you to discuss another appropriate resolution
We will not intentionally substitute a materially different product without your consent.
8. Prices and Currency
Prices displayed on CharmVerse.store are shown in the currency selected or detected by the store, where supported.
Prices may change without notice before an order is placed. Once a valid order is accepted, the confirmed price generally applies, subject to mandatory law and genuine technical or listing errors.
The final checkout amount may include:
Product charges
Applicable taxes
Shipping charges, where applicable
Discounts
Currency-conversion adjustments
Duties or import charges, where applicable
Any other amount clearly disclosed before purchase
Customers are responsible for reviewing the final amount before submitting payment.
9. Pricing and Listing Errors
Although we aim to maintain accurate listings, errors may occur.
Examples include:
Incorrect prices
Incorrect discounts
Missing decimal points
Incorrect quantities
Mistaken product descriptions
Technical checkout errors
Inventory synchronization errors
If we discover a clear error before fulfillment, we may contact you to confirm whether you wish to proceed under the corrected terms.
Any cancellation or adjustment will be handled in accordance with applicable law. Québec consumer guidance notes that online transactions can be subject to statutory requirements governing contract information, merchant cancellation, delivery, warranties, and consumer remedies. These legal rights cannot be removed merely by a store policy.
10. Orders
An order is an offer by you to purchase the products listed in your checkout submission.
An automated confirmation email acknowledges receipt of the order but does not necessarily mean that the order has been fully reviewed, accepted, or fulfilled.
We may review orders for:
Payment authorization
Inventory availability
Address accuracy
Fraud indicators
Shipping restrictions
Quantity limits
Pricing errors
Legal compliance
Order acceptance normally occurs when fulfillment begins or when we send confirmation that the order has been processed, depending on the circumstances and applicable law.
11. Order Refusal and Cancellation
We reserve the right to refuse, limit, or cancel an order where reasonably necessary, including where:
Payment cannot be authorized
Information is incomplete or inaccurate
The requested product is unavailable
The delivery address is unsupported
The order appears fraudulent or unauthorized
A customer attempts to evade purchase limits
A technical or pricing error has occurred
Fulfillment would violate law or carrier restrictions
The product cannot be delivered safely or lawfully
We may limit quantities purchased per person, household, address, account, payment method, or order.
If we cancel an order after collecting payment, we will issue an appropriate refund unless the funds are subject to a lawful fraud or payment investigation.
12. Payment
You agree to provide current, complete, and accurate billing and payment information.
Depending on checkout availability, payment may be processed by Shopify Payments, card networks, digital-wallet providers, banks, or other third-party payment services.
We do not control the independent rules, processing times, currency conversions, account holds, or security procedures of those providers.
You authorize us and our payment providers to charge the amount shown at checkout, including applicable taxes and disclosed fees.
If a payment is declined, reversed, disputed, or identified as unauthorized, we may suspend fulfillment or cancel the affected order.
13. Fraud Prevention and Verification
To protect customers and our business, we may review transactions for signs of fraud, unauthorized activity, identity misuse, resale abuse, or payment risk.
We may request reasonable verification, such as:
Confirmation of billing information
Verification of the email address used
Confirmation of the shipping address
Limited proof that the customer is authorized to use the payment method
Additional order details
Customers should not send complete payment-card numbers, passwords, or highly sensitive information by email.
If requested verification is not provided within a reasonable period, the order may be delayed or cancelled.
14. Shipping and Delivery
Shipping terms, estimated delivery periods, destination restrictions, address requirements, customs matters, and lost-package procedures are described in our Shipping Policy.
Delivery dates are estimates unless expressly guaranteed in writing.
Delays may occur because of:
Carrier congestion
Customs inspections
Weather
Public holidays
Incorrect addresses
Remote delivery locations
Transportation disruptions
Security inspections
Events beyond our reasonable control
Your statutory rights relating to online purchases and delayed delivery remain unaffected. Québec consumer authorities publish specific guidance concerning online purchase contracts, delivery delays, cancellation rights, warranties, and damaged goods.
15. Returns and Refunds
Returns, exchanges, cancellations, defective items, damaged products, incorrect shipments, and refund processing are governed by our Return and Refund Policy.
Our voluntary return terms do not remove rights that customers may have under mandatory consumer law.
Québec guidance explains that merchants may establish their own change-of-mind return policies, but must respect the policy they communicate. Separate statutory remedies may still apply to defective goods, misrepresentation, non-delivery, or qualifying online purchase cancellations.
16. Customer Accounts
Certain website functions may allow or require you to create an account.
You are responsible for:
Maintaining accurate account details
Keeping login credentials confidential
Restricting access to your device
Monitoring activity under your account
Promptly notifying us of suspected unauthorized access
You may not impersonate another person, create misleading accounts, or use another customer’s account without permission.
We may suspend or close accounts associated with fraud, abuse, security concerns, repeated policy violations, or unlawful conduct.
17. Acceptable Use
You may use CharmVerse.store only for lawful purposes.
You must not:
Use the website to violate any law or regulation
Submit false, deceptive, or fraudulent information
Attempt unauthorized access to accounts, systems, or data
Distribute malicious code, viruses, or harmful scripts
Scrape, harvest, or copy store data through automated means without permission
Interfere with the website’s operation or security
Circumvent purchase limits or fraud controls
Make fraudulent refund, chargeback, or non-delivery claims
Upload material that infringes intellectual-property rights
Use the website to harass, threaten, defame, or harm others
Misrepresent your relationship with CharmVerse.store
Resell website content or services without permission
We may restrict access where we reasonably believe a violation has occurred.
18. Reviews and User-Submitted Content
If you submit reviews, photographs, comments, suggestions, feedback, or other content, you confirm that:
You own or are authorized to submit it
It is truthful and based on genuine experience
It does not violate privacy or intellectual-property rights
It is not unlawful, threatening, discriminatory, defamatory, obscene, or deceptive
It does not contain malware or harmful code
You grant CharmVerse.store a non-exclusive, worldwide, royalty-free licence to use, reproduce, edit, display, publish, translate, and distribute submitted content for store operations, marketing, customer service, and promotional purposes, subject to applicable privacy law.
We may moderate or remove content that violates these Terms, but we are not obligated to publish every submission.
19. Intellectual Property
Unless otherwise stated, the website and its original content are owned by or licensed to CharmVerse.store.
Protected materials may include:
Brand names
Logos
Store design
Product photography
Graphics
Written content
Page layouts
Icons
Marketing materials
Videos
Software elements
You may view and use the website for personal shopping purposes.
You may not reproduce, republish, distribute, modify, sell, license, reverse engineer, or commercially exploit protected materials without written permission.
Third-party names, trademarks, product designs, or content remain the property of their respective owners.
20. Third-Party Tools and Links
Our website may include services, integrations, content, or links provided by third parties, such as:
Shopify
Payment processors
Shipping carriers
Analytics services
Social-media platforms
Review providers
Marketing services
External websites
These services may operate under their own terms and privacy policies.
We do not control external websites and are not responsible for their availability, content, security, representations, or practices.
A link does not necessarily mean that CharmVerse.store endorses every statement, product, or service on the linked website.
21. Privacy and Personal Information
We may collect, use, store, and disclose personal information as described in our Privacy Policy and as necessary to operate the store, process transactions, prevent fraud, provide customer support, and comply with legal obligations.
Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act where applicable, establishes rules concerning personal information used in commercial activities and includes requirements relating to safeguards and certain security breaches.
You should review our Privacy Policy for further details.
22. Electronic Communications
By communicating with us electronically, you consent to receive transactional communications relating to:
Orders
Payments
Shipping
Returns
Refunds
Security
Customer support
Policy updates
Account activity
Marketing communications will be sent only in accordance with applicable consent requirements.
You may unsubscribe from promotional email using the method provided in the message. Unsubscribing from marketing does not prevent us from sending necessary transactional or service communications.
23. Disclaimer of Warranties
To the maximum extent permitted by law, the website is provided on an “as available” basis.
We do not guarantee that:
The website will always be uninterrupted
Every error will be corrected immediately
The website will be free from every security risk
Every product will remain continuously available
Third-party services will always operate without interruption
Nothing in this section excludes legal warranties or consumer rights that cannot lawfully be waived.
Products must meet any mandatory standards of quality, durability, safety, fitness, and conformity imposed by applicable law.
24. Limitation of Liability
To the maximum extent permitted by law, CharmVerse.store will not be liable for indirect, incidental, special, punitive, or consequential losses arising from use of the website or purchase of products.
This may include losses involving:
Data
Profits
Business opportunity
Reputation
Third-party services
Website interruption
However, no limitation applies where liability cannot legally be excluded, including where applicable law protects consumers against defective products, negligence, fraud, misrepresentation, or other legally protected harm.
Where liability may lawfully be limited, our aggregate liability concerning a particular order will generally not exceed the amount paid for the affected product or order.
25. Indemnification
To the extent permitted by law, you agree to indemnify and hold CharmVerse.store harmless from claims, losses, liabilities, costs, or expenses arising from:
Your unlawful use of the website
Your breach of these Terms
Your violation of another person’s rights
Fraudulent or misleading information submitted by you
Your unauthorized use of content or intellectual property
This provision does not require a consumer to indemnify us for losses caused by our own unlawful conduct, negligence, or breach of mandatory obligations.
26. Force Majeure
We are not responsible for delays or failures caused by events beyond our reasonable control, including:
Natural disasters
Severe weather
Fire or flood
War or civil unrest
Government restrictions
Labour disruptions
Carrier interruption
Public-health emergencies
Cyberattacks
Utility failures
Customs delays
Platform outages
Supply-chain disruption
We will make reasonable efforts to communicate material delays and provide appropriate remedies where required by law.
27. Complaints and Dispute Resolution
Customers are encouraged to contact us first so that we can attempt to resolve concerns directly.
Please email support@CharmVerse.store and include:
Your name
Order number
Description of the concern
Relevant photographs or documents
The resolution requested
Québec’s Office de la protection du consommateur recommends that consumers first attempt to negotiate directly with a merchant and provides information about formal notices, complaints, and court procedures where a dispute cannot be resolved.
Nothing in these Terms prevents either party from exercising rights or remedies available under applicable law.
28. Governing Law
These Terms and transactions with CharmVerse.store are governed by the applicable laws of Québec and the federal laws of Canada, without unlawfully restricting mandatory protections available to customers in their place of residence.
Any governing-law or jurisdiction provision in these Terms applies only to the extent permitted by consumer-protection law.
Customers may have mandatory rights allowing them to bring a claim in another legally authorized jurisdiction.
29. Severability
If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be interpreted or limited to the minimum extent necessary.
The remaining provisions will continue in effect.
The invalidity of one section does not invalidate the entire agreement unless the essential purpose of the agreement cannot reasonably continue.
30. No Waiver
If we do not immediately enforce a right or provision under these Terms, that does not mean that we have waived it.
A waiver is effective only when clearly communicated and applies only to the specific matter for which it was granted.
31. Entire Agreement
These Terms, together with the policies and information incorporated by reference, constitute the complete agreement between you and CharmVerse.store concerning your use of the website and purchases through the store.
They replace prior discussions, communications, or representations concerning the same subject, except where a separate written agreement expressly applies.
32. Contact Information
Questions about these Terms of Service may be directed to:
CharmVerse.store
2860 Av. Ekers
Montréal, Québec H3S 1E3
Canada
Email: support@CharmVerse.store
Telephone: (905) 238-8080
Please include sufficient information for us to understand and respond to your request.