Shipping policy

Last Updated: July 24, 2026

Thank you for shopping with CharmVerse.store. We are committed to delivering your order safely, efficiently, and with complete transparency. This Shipping Policy explains how we process, prepare, ship, and deliver orders placed through our website. By placing an order with CharmVerse.store, you acknowledge that you have read and accepted the terms outlined below. This policy is intended to work together with our Terms of Service and Return & Refund Policy. If you have any questions before or after placing an order, please contact our customer support team at support@CharmVerse.store.

1. Shipping Coverage

CharmVerse.store proudly offers worldwide shipping. We work with trusted logistics partners and fulfillment providers to deliver our products to customers in many countries and regions around the world. While we strive to serve as many destinations as possible, certain locations may occasionally be unavailable due to shipping restrictions, customs regulations, carrier limitations, sanctions, force majeure events, or local laws. If we are unable to ship to your destination after an order has been placed, we will contact you promptly and issue an appropriate refund for any unavailable shipment.

2. Free Worldwide Shipping

We are pleased to offer Free Standard Shipping on all eligible orders worldwide. No minimum purchase is required unless otherwise stated during a special promotional event. The free shipping offer applies only to standard delivery services selected by CharmVerse.store. Expedited shipping, premium courier services, customs brokerage upgrades, special handling, or other optional shipping services may require additional charges where available.

3. Order Processing Time

All orders are carefully reviewed before shipment to ensure product quality and order accuracy. Most orders are processed within 1–3 business days after payment has been successfully authorized and confirmed. Processing includes payment verification, inventory confirmation, product inspection, quality control, secure packaging, shipping label preparation, and transfer to the carrier.

Orders placed on weekends or public holidays will begin processing on the next available business day. During busy shopping seasons, promotional campaigns, new product launches, or periods of unusually high order volume, processing times may be slightly longer than normal. We appreciate your patience during these periods.

4. Estimated Delivery Time

After your order has been processed and shipped, the estimated delivery time for most destinations is 7–10 business days. Delivery estimates are provided for convenience and should not be interpreted as guaranteed delivery dates. Actual delivery times may vary depending on destination country, customs clearance procedures, local courier performance, weather conditions, transportation disruptions, remote delivery locations, or other circumstances beyond our reasonable control.

Although many orders arrive sooner than expected, some shipments may require additional transit time. We appreciate your understanding whenever unexpected delays occur.

5. Shipping Confirmation

Once your order has been dispatched from our fulfillment facility, you will receive a shipping confirmation email. This confirmation will generally include your tracking information, shipping carrier details, and shipment status when available. Please allow up to 48 hours for tracking information to become active after the package has been accepted by the carrier.

Customers are encouraged to monitor shipment progress using the tracking information provided. Tracking updates are managed by the shipping carrier and may occasionally experience temporary delays.

6. Shipping Carriers

Depending on your delivery destination, your order may be shipped using one or more trusted international or local logistics providers. Carrier selection is determined by factors such as destination, package size, shipping efficiency, customs requirements, and delivery reliability. CharmVerse.store reserves the right to select the most appropriate carrier for each shipment without prior notice.

Multiple items within the same order may occasionally be shipped separately when products originate from different fulfillment locations or become available at different times. Customers will not be charged additional shipping fees for approved split shipments.

7. Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping information during checkout. Please carefully review your shipping address before submitting your order, including recipient name, street address, apartment or unit number, postal code, city, province or state, country, and contact telephone number if required.

CharmVerse.store cannot guarantee successful delivery when incorrect, incomplete, or outdated shipping information is provided. If you notice an address error after placing your order, please contact us immediately. While we will make every reasonable effort to update the address before shipment, we cannot guarantee that changes will be possible once processing has begun.

Orders returned due to incorrect addresses supplied by the customer may require additional shipping charges before reshipment.

8. Order Tracking

Most shipments include tracking information that allows customers to monitor the progress of their package throughout transit. Tracking events are generated directly by the carrier and may include package acceptance, customs processing, transit updates, local distribution, and final delivery confirmation.

Tracking updates may occasionally pause while packages are in international transit, awaiting customs inspection, or being transferred between transportation networks. This temporary lack of updates does not necessarily indicate that the shipment has been lost.

If tracking has not updated for several business days, please contact our customer support team so that we can assist with an investigation.

9. Customs Duties and Import Taxes

International shipments may be subject to customs inspections, import duties, taxes, value-added tax (VAT), brokerage fees, or other government charges imposed by the destination country.

These charges are determined by local customs authorities and are generally outside the control of CharmVerse.store. Unless otherwise stated during checkout, customers are responsible for any applicable customs duties, taxes, or import fees required by their local authorities.

Failure to pay required customs charges may result in shipment delays, refusal of delivery, or return of the package to the sender. Refund eligibility for such situations will be evaluated in accordance with our Return & Refund Policy and applicable law.

10. Delivery Delays

While we work diligently to deliver every order within the estimated timeframe, certain events beyond our reasonable control may cause shipping delays. These events may include severe weather conditions, natural disasters, customs inspections, transportation disruptions, carrier backlogs, public holidays, government regulations, labor disputes, security inspections, public emergencies, or unforeseen logistical issues.

CharmVerse.store cannot guarantee delivery dates under these circumstances. We appreciate your patience and understanding if your shipment experiences unexpected delays.

11. Lost Packages

If your package appears to be lost during transit, please contact us as soon as possible. Our customer support team will work with the shipping carrier to investigate the shipment and determine its status.

A package may be considered lost after sufficient investigation and confirmation from the carrier. Depending on the circumstances, we may provide a replacement shipment or an appropriate refund in accordance with our Return & Refund Policy.

Customers are encouraged to retain all shipping confirmations and tracking information until their order has been successfully delivered.

12. Delivered but Not Received

If tracking indicates that your package has been delivered but you cannot locate it, please first check around your property, mailbox, parcel locker, reception desk, concierge, neighbors, or household members who may have accepted the delivery.

If the package still cannot be located, please contact the shipping carrier directly for additional delivery details. Afterwards, contact CharmVerse.store so that we may assist with an investigation where appropriate.

Carrier investigations may require several business days to complete before a final resolution can be determined.

13. Incorrect or Damaged Deliveries

Please inspect your order as soon as possible after delivery. If you receive an incorrect product, damaged merchandise, missing components, or an incomplete shipment, contact support@CharmVerse.store within a reasonable period after receiving your package.

To help us resolve your request quickly, please include your order number along with clear photographs showing the received products, shipping label, packaging, and any visible damage.

Following verification, we may provide a replacement product, replacement parts, or an appropriate refund depending on the specific circumstances.

14. Refused or Unclaimed Shipments

Customers are responsible for accepting delivery and collecting shipments when required by the carrier. Packages refused by the recipient or left unclaimed at carrier collection locations may be returned to the sender.

If a shipment is returned because delivery was refused, customs charges were unpaid, or the package remained unclaimed, additional shipping charges may apply before the order can be resent. Any available refund will be processed in accordance with our Return & Refund Policy after the returned shipment has been received and inspected.

15. Shipping Restrictions

Certain products may be unavailable for shipment to specific countries due to local import regulations, carrier limitations, product restrictions, or legal requirements.

CharmVerse.store reserves the right to restrict shipments where necessary to comply with applicable laws or transportation regulations. If an order cannot be shipped to your destination, we will notify you as soon as possible and arrange an appropriate refund.

16. Multiple Shipments

To improve fulfillment efficiency, products included within the same order may occasionally be shipped separately from different warehouses or fulfillment partners. Separate shipments do not affect your shipping charges, and you will receive tracking information for each package whenever available.

Customers should wait until all tracking numbers indicate delivery before reporting missing products within split shipments.

17. Packaging

Every order is packaged with care to help protect products during transportation. Packaging materials are selected according to the size, weight, fragility, and nature of each product. Minor cosmetic wear to external shipping boxes that occurs during normal transportation does not necessarily indicate damage to the products inside.

If your package appears significantly damaged upon arrival, we recommend taking photographs before opening it and contacting us promptly if the contents have been affected.

18. Delivery Responsibility

Delivery is considered completed when the carrier records successful delivery to the shipping address provided during checkout. Responsibility for the shipment may transfer according to applicable law and carrier terms once delivery has been completed.

Customers are encouraged to provide a secure delivery location and monitor shipment progress to reduce the risk of theft or misplaced packages.

19. Changes to Orders After Shipment

Once an order has been shipped, we are generally unable to change the shipping address, shipping method, product selection, or recipient information. If changes are required after shipment, customers may need to work directly with the shipping carrier where such services are available.

CharmVerse.store cannot guarantee that post-shipment modifications requested through the carrier will be successful.

20. Force Majeure

CharmVerse.store shall not be held responsible for shipping delays or delivery failures caused by events beyond our reasonable control. Such events may include natural disasters, floods, fires, earthquakes, pandemics, war, civil unrest, labor disputes, transportation interruptions, government actions, customs delays, cyber incidents, utility failures, carrier disruptions, or other unforeseen circumstances that affect shipping operations.

We will make reasonable efforts to communicate significant delays and provide updates whenever possible.

21. Policy Updates

CharmVerse.store reserves the right to update or modify this Shipping Policy at any time to reflect operational improvements, carrier changes, legal requirements, or business practices. The latest version will always be published on our website with the updated revision date. Changes will generally apply only to future orders unless otherwise required by applicable law.

22. Contact Us

If you have any questions regarding shipping, delivery status, tracking information, customs procedures, or any other shipping-related matter, please contact us using the information below.

CharmVerse.store
2860 Av. Ekers
Montréal, QC H3S 1E3
Canada

Email: support@CharmVerse.store

Phone: (905) 238-8080

Our customer support team is committed to providing prompt, professional, and friendly assistance. We appreciate your trust in CharmVerse.store and thank you for choosing us for your shopping experience.